PRIVACY POLICY
1. INTRODUCTION
Payfastchat (“we”, “our”, or “us”) provides a software platform that allows healthcare providers and clinics to send appointment notifications and service-related messages to their patients.
This Privacy Policy explains how we collect, use, and protect information when our platform is used by healthcare providers and their patients.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
Information Provided by Healthcare Providers
Healthcare providers using our platform may submit patient contact information in order to send appointment-related notifications. This may include:
- Patient phone number
- Patient name (optional)
- Appointment date and time
- Clinic or provider name
This information is provided by the healthcare provider solely for the purpose of sending appointment notifications.
Automatically Collected Information
When our website or platform is used, we may collect technical information such as:
- IP address
- Device type
- Browser type
- System usage logs
This information is used to maintain service reliability and security.
3. HOW WE USE THE INFORMATION
We use collected information to:
- Deliver appointment reminders and notifications
- Send service-related messages requested by healthcare providers
- Provide and maintain our messaging platform
- Improve the reliability and performance of our services
- Ensure security and prevent misuse
We do not use patient information for marketing purposes.
4. SMS COMMUNICATIONS
Patients may receive SMS messages from their healthcare provider through our platform regarding:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Clinic notifications
Message frequency may vary depending on appointment activity
Message and data rates may apply depending on the recipient’s mobile carrier.
Patients can opt out of SMS notifications at any time by replying: STOP
For assistance, reply: HELP
5. DATA SHARING AND THIRD PARTIES
We do not sell or rent personal information.
We may share information only with trusted third-party service providers that help operate our messaging infrastructure, such as SMS delivery providers (e.g., Twilio). These providers process information solely to deliver messaging services.
6. DATA SECURITY
We implement reasonable administrative and technical safeguards to protect patient and provider information against unauthorized access, alteration, or disclosure.
7. DATA RETENTION
Information provided through our platform is retained only as long as necessary to provide messaging services and comply with legal obligations.
8. PATIENT CONTROL AND OPT-OUT
Patients may opt out of receiving SMS messages at any time by replying STOP to any message.
Once opted out, no further messages will be sent unless the patient opts back in.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised date.
10. CONTACT INFORMATION
If you have questions about this Privacy Policy, please contact us:
Email: sales@geneseocomputers.com